8/12/2023 0 Comments ContinentalagThe aim was to deliver complete transparency across software and infrastructure components, along with associated relationships and dependencies. Smart Solutions Beyond Rubber represents the pathway Continental has chosen. Continental Industry Building on our heritage as a specialist for natural rubber, we constantly develop our skills and expertise. To achieve this Dietz and his team embarked on a configuration management process in late 2011. Automotive With Automotive, we are pooling our expertise and focusing on growth areas that generate value. For instance, outsourcing can only work with service orientated thinking.” Senior management understands that we need a service approach to get the most out of collaboration and supplier management. “We’re developing a service culture,” says Dietz, “but we’re not there yet. There are many cultural differences, in addition it can be difficult to physically visit every location.” The company wanted to transform IT delivery, integrating a service orientated approach to IT. “But it is a big challenge to establish best practice globally. “We have a group of 30 employees looking at service management, including six process owners,” says Stephan Dietz, process owner service asset and configuration management, Continental. ![]() ![]() Within this 350-strong department there is a specialist team focused on quality and processes. There is also a corporate IT team, working across the organization. Each division has its own local IT teams, attending to day-to-day IT issues. To move quickly on new opportunities, the business needs to encourage collaboration between departments, share information and roll-out best practice processes.Ĭontinental has a two-tier IT infrastructure. To do so Continental needs a consistent and agile IT infrastructure. Although the latter is arguably the most high profile, making high-quality tires under the Continental brand for manufacturers worldwide, it is the €20 billion automotive division where the most opportunity lies, it being well placed to capitalize on four megatrends within the automotive sector: safety, environment, information and affordability. The business is split into two divisions: automotive and rubber. It has 178,000 employees in 49 countries and reported sales of €33.3 billion for 2013. Undertake a global IT-wide configuration management project to provide insight into the IT infrastructure and its service dependencies as a basis for all ITSM processes.Ĭontinental AG is a German industrial powerhouse.
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